camelliapearl web store FAQ section

Orders may incur import duties and taxes applicable to the destination of shipment that Camellia Pearl cannot be responsible for. If you have questions about these taxes please contact your local customs office.

We accept PayPal and major credit cards (MasterCard, VISA, Discover, AMEX). Please note that our credit card payment is processed through PayPal Payment Gateway.

Our credit card payment is processed through PayPal Payment Gateway and a PayPal account is NOT required. To pay using credit card: (1) First select "PayPal" as your payment method. (2) On the next payment screen, above the credit card logos is the line that reads "Don't have a PayPal account? Use your credit card or bank account (where available). Continue". (3) Click the link "Continue" to proceed with your credit card payment.

Countries that we shipped to include Australia, Austria, Belgium, Brazil, Brunei Darussalam, Canada, Chile, China, Christmas Island, Croatia, Czech Republic, Denmark, Egypt, Finland, France, Metropolitan France, French Guiana, French Polynesia, Germany, Greece, Greenland, Guam, Hong Kong, Iceland, Ireland, Israel, Japan, Republic of Korea, Lithuania, Luxembourg, Macau, Maldives, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Puerto Rico, Qatar, Russian Federation, Saudi Arabia, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, Virgin Islands (British) and Virgin Islands (U.S.).

FREE worldwide standard shipment. We try to process all orders within 48 hours of receipt (excluding Saturday, Sunday, & national Public Holidays). Our default shipping agent is Singapore Postal Service. Depending on the destinations, estimated delivery time can take between 5 to 15 business days. Some locations may require 2 additional business days in transit.

Expedited shipping can be arranged on a case-by-case basis and additional charges will be imposed. If you wish to opt for expedited shipping, please indicate it in the "Notes" section during checkout. We will contact you later with the information about the additional shipping charges and estimated delivery time.